Accessibility and Inclusion
Blue Bus Tours Accessibility and Inclusion
At Blue Bus Tours, accessibility and inclusiveness are close to our hearts. As a family-run business with lived experience caring for someone with a severe disability and mobility issues, we truly understand the barriers that travel can present.
We’ve designed our tours with accessibility in mind wherever possible. Our goal is to help more people experience the joy of travel, and we welcome a conversation with you to see how we can support your needs on tour.
Our Coach
Our luxury touring coach includes:
- A wheelchair lifter with capacity for up to two manual or powered wheelchairs
- No-step access (coach kneels at the front for easier entry)
- Additional grabrails for safe entry
- Support for walkers and mobility aids (preferably folding)
We also offer help with boarding and disembarking—just let us know if you require assistance.
Health and Fitness
To enjoy your tour, we recommend a reasonable level of health and mobility. Please contact us to discuss the tour you are interested in, and we can advise on the suitability of that tour for you and advise whether you may need to travel with a carer who can assist.
- You should be able to get in and out of transportation unassisted and to be able to manage your own luggage.
- You should be able to walk a short distance for most tours and some tours include stair climbing (this may include accommodation upstairs, depending on the tour). You may have to walk over uneven ground with no paving.
- There may be times when you will be standing for up to 30 minutes during a tour of an attraction.
- There may be times when the shower provided in your accommodation is over a bath.
Guests with Special Needs
If you have mobility limitations, medical conditions, or require specific assistance, please let us know when booking. You’re welcome to travel with a support person or carer. Please note that our staff and other guests cannot provide personal care and we do not provide carers. You can see full details in our Terms & Conditions.
Accommodation Accessibility
While we aim to partner with accessible accommodation and attraction providers, full accessibility cannot be guaranteed on every tour—particularly in rural or outback regions. Please contact us to discuss your needs and we’ll do everything we can to assess whether the tour is suitable.
Group Dynamics
Being part of a group tour also means showing patience, punctuality, and consideration for others. If we believe your behaviour puts the group’s safety or enjoyment at risk, we reserve the right to decline or end your participation as outlined in our Terms & Conditions.
If you’re considering joining one of our tours and have any questions about accessibility, please don’t hesitate to get in touch.
Accessibility FAQ's
Yes, our luxury tour coach is equipped with a wheelchair lifter and we can accommodate up to two wheelchairs, depending on the tour. Motorised scooters may be brought on some tours—please check with us.
Yes, folding wheelie walkers can be brought on most of our tours. Please notify us when booking.
Absolutely. We’ve hosted vision-impaired travellers before and are happy to provide support to make your tour enjoyable. Please let us know your needs in advance.
Yes, we welcome guests with hearing impairments. Let us know how we can support you for a safe and enjoyable experience.
We’d love to chat with you and recommend suitable tour options.
Many venues we visit offer gluten-free or allergy-conscious options. Please advise us of your specific requirements when you make your booking enquiry and we can confirm with our suppliers.
Whilst we welcome travellers whose first language is not English, we don’t offer translation services when on tour. We recommend you have a companion with you who is able to translate if your English is limited.
Unfortunately we are not able to offer discounts for carers and companions. We do our best to make tours as inclusive and affordable as possible.
Yes, of course, providing the animal is a certified assistance animal. We follow Queensland laws regarding assistance animals. Please inform us when booking.
